Technical Partner Management

IT brings efficiency to your day-to-day work
At a time of profound change, we want to occupy a key role in the digital ecosystems we share with our clients and the leading players in the market. We want to support the evolution of corporate IT systems, guaranteeing the highest qualitative and quantitative standards through solid, scalable solutions

Management of outsourced technology services

  • The Mediobanca Group uses a special interface to monitor the demand of IT services. We oversee every facet of the process, from identifying requirements to contracting suppliers and monitoring performance, service standards and resources involved in the service.
  • Our offering ranges from cloud services to local services and Help Desk solutions delivered using AI technology, on top of the other services listed in our brochure.
  • We evaluate the status and usage of services provided to our clients and the group management through regular written updates.

Planning and consultancy

Our dedicated team of specialists leads our clients through even the most complex projects. Starting by analysing client requests, we search for the best solutions to strike the perfect balance between quality, cost and expected impact. We act as a system integrator to design and implement IT architecture within the existing IT context. We coordinate all management and technical aspects using a clearly defined project management methodology.

Identity & access management

  • We oversee all Identity Access Management processes to ensure that digital identities are correctly managed and to allocate and remove access to corporate systems (email, standard applications) and other applications in external settings.
  • In order to keep individual profiles up to date, we carry out regular entitlement review checks before proceeding to provisioning and deprovisioning of relevant corporate resources as a result.

DR and Change Management

We position ourselves as a key partner with the role of supporting business continuity and managing risks that could impact on the availability of IT services and in order to keep them constantly available, we regularly organise and coordinate testing sessions. In order to ensure the IT service remains unaffected, we oversee the entire life cycle of system change requests, thus ensuring that change occurs with as little impact on IT services as possible (classification of changes based on impacts, management of authorisation levels and reporting).