We aim to be the first choice for any technology-related problems or enquiries, using advanced ticketing tools and an online product catalogue for self-service enquiries. We take care of the disposal of obsolete equipment and implement personal device solutions, which enable mobility and cooperation between legal entities (virtual desktop). We also offer a specific technical support service to manage infrastructure events, including centralised alarms and management of both internal and suppliers tickets, as well as impact analysis and reporting; escalation path entry point - we manage priorities and engagements, including on-call services for the infrastructure area.
With dedicated specialist personnel, we support our clients with the most complex projects. From the enquiry analysis phase to impact estimates, we seek optimal solutions while balancing quality and costs. We develop and implement ICT architecture, acting as system integrator in the existing technological scenario. We oversee project management and technical coordination, with a defined project management approach.
We provide specific consultancy services for performance tests; we can produce predictive monitoring components and display results on manned consoles, in real time, as well as on stakeholders devices by means of a mobile BI.
With a 'cloudlike', fully virtual in-house farm, we offer our customers traditional services, including server provisioning, storage, back-up, networking and telephony services, aiming for excellence and constantly seeking to improve our services. In line with market trends and the Group’s requirements, our catalogue also includes the most differentiating and innovative services:
We aim to be the first choice for Business Continuity, to manage risks that may impact the availability of IT services, guaranteeing continuity and availability. To this end, we periodically monitor infrastructure (DR environment), as well as organizing and coordinating regular tests. Guaranteeing services includes overseeing system change requests, and ensuring they are carried out with the least impact on IT services (classification of change based on impact, authorisation level management and reporting).